THE ROLE OF COMMUNICATION SATISFACTION AS A MEDIATOR BETWEEN AN ORGANIZATION’S INTERNAL COMMUNICATION SYSTEMS AND TWO JOB OUTCOMES: JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT

AUTHOR:

Jules Carrière, Ph.D,  Christopher Bourque (Student)
Silvia Bonaccio, Ph.D., School of Management
University of Ottawa, Ottawa, Ontario, ASAC 2007

ABSTRACT:

This study examines the relationship between communication practices,
communication satisfaction and two important job outcomes: job
satisfaction and affective organization commitment. The study takes place
in a large urban land ambulance service. Ninety-one paramedics
participated. Our findings suggest that communication satisfaction fully
mediates the relationship between internal communication practices and
the two work outcomes studied.

FULL TEXT: COMMUNICATION SATISFACTION-JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT

March 6, 2009
Categories: Communication, Personne management, Psychology, Uncategorized . . Author: alhusna

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