THE ROLE OF COMMUNICATION SATISFACTION AS A MEDIATOR BETWEEN AN ORGANIZATION’S INTERNAL COMMUNICATION SYSTEMS AND TWO JOB OUTCOMES: JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT

AUTHOR:
Jules Carrière, Ph.D,  Christopher Bourque (Student)
Silvia Bonaccio, Ph.D., School of Management
University of Ottawa, Ottawa, Ontario, ASAC 2007
ABSTRACT:
This study examines the relationship between communication practices,
communication satisfaction and two important job outcomes: job
satisfaction and affective organization commitment. The study takes place
in a large urban land ambulance service. Ninety-one paramedics
participated. Our findings suggest that communication satisfaction fully
mediates the [...]

LOYALTY AND CUSTOMER SATISFACTION IN RETAIL BANKING. THE ROLE OF SOCIAL NETWORK

AUTHOR:
Luca Petruzzellis
Dipartimento di Studi Aziendali e Giusprivatistici, University of Bari, Italy
Via Camillo Rosalba n.53 – 70124 Bari – Italy. lu.petruzzellis@disag.uniba.it
Salvatore Romanazzi
Dipartimento di Studi Aziendali e Giusprivatistici, University of Bari, Italy
Via Camillo Rosalba n.53 – 70124 Bari – Italy. salvatore.romanazzi@gmail.com
Antonia Rosa Gurrieri
Dipartimento di Scienze Giuridiche Privatistiche, University of Foggia, Italy
Largo Papa Giovanni Paolo II, 1 – [...]

Loyalty Program Attributes And Their Influence On Retail Customer Satisfaction

AUTHOR:
Kerrie Bridson, Deakin University
Melissa Hickman, Monash University
Jody Evans, Melbourne Business School
ABSTRACT:
This paper empirically examines the extent to which loyalty program attributes explain variations in satisfaction with the retail offer. Two dimensions of loyalty program attributes are introduced including hard attributes and soft attributes. Store satisfaction is examined in terms of the elements of the retail [...]

THE INTERRELATIONSHIP OF RETAILER’S RELATIONSHIP EFFORTS AND CONSUMERS’ ATTITUDE AND BEHAVIOR

AUTHOR:
Wen-Hung Wang is assistant professor based in the Department of Shipping and Transportation Management, National Taiwan Ocean University, Taiwan.
VOL. 12 NO. 1 2008, pp. 13-28, Q Emerald Group Publishing Limited, ISSN 1368-3047
SUMMARY:
Purpose – The purpose of this paper is to develop and empirically test a model for examination of the impact of different relationship efforts [...]

Dampak Respon Emosi Terhadap Kecenderungan Perilaku Pembelian Impulsif Konsumen Online dengan Sumberdaya yang Dikeluarkan dan Orientasi Belanja Sebagai Variabel Mediasi

Author:
Hatane Semuel
Dosen Fakultas Ekonomi Universitas Kristen Petra Surabaya
Abstract:
This research has an aim of examining the influence of emotional responses towards the impulsive buying behavior tendency from the online consumers, as a result of direct advertisement’s stimulus. Online Stimulus advertisement is formatted through a kind of audio-visual media format, picture animation, and picture text. The main [...]

Alcohol Addiction

As few as 10 years ago, with the decreasing popularity of cocaine, national [...]

Belanja online? Mengapa tidak….

Perubahan zaman memang sangat cepat dan semakin canggih. bayangkan, biasanya jika kita belanja, maka kita harus berjalan ke toko atau pasar dan harus berdesak-desakan atau antri dulu untuk mendapatkan barang yang kita inginkan. Belum lagi, kita harus melakukan penawaran harga karena harga yang ditawarkan biasanya jauh lebih tinggi daripada harga yang sebenarnya. Itu kalau kita [...]

Terobosan baru dalam beriklan: Pasang Iklan Dapat Uang

What’s that? heran? terobosan baru? terobosan baru yang seperti apa? Yup, ini adalah fenomena baru dalam beriklan di Indonesia yang menggunakan program afiliasi. Pada umumnya, kalau orang pasang iklan melalui media, maka pemasang iklan harus memiliki budget atau anggaran untuk membayar tarif iklan yang telah ditentukan oleh media tersebut, tapi untuk yang satu ini pemasang [...]

WHY DO YOU BLOG: A USES-AND-GRATIFICATIONS INQUIRY INTO BLOGGERS’ MOTIVATIONS

Author:Dan Li, B.A.
A Thesis submitted to the Faculty of the Graduate School, Marquette University, in Partial Fulfillment of the  Requirements for the Degree of Master of Arts Milwaukee, Wisconsin
August 2005
ABSTRACT:
This study explores the patterns of blogging, blogging motivations, and the roles of motivations as well as demographics as predictors for blogging behaviors. Six aspects of [...]

CALL-IN TALK RADIO: A USES AND GRATIFICATIONS STUDY OF LISTENERS, NONLISTENERS, AND CALLERS

Author: Jessica Staples
A thesis submitted to the Faculty of the University of Delaware in partial fulfillment of the requirements for the degree of Master of Arts in Communication
Summer 1998
Copyright 1998 Jessica Staples
All Rights Reserved
ABSTRACT:
The study examined the reasons behind individual audience members’ use of call-in talk radio. It was expected that listeners of call-in talk [...]