Author: Sienny Thio
Lecturer, Hotel Management Program, Faculty of Economics, Petra Christian University
Hospitality is commonly defined as something related to the friendliness, kindness and hospitableness. But, there are still some debates regarding to the exact definition of hospitality. Therefore, the understanding of hospitality provision can be more sharpened by acknowledging the hospitality activities into 3 (three) domains which are social, private/domestic, and commercial. The manner of the private and social domains can inform commercial hospitality practice. When applied appropriately, it could lead to an improvement in commercial operation.
Keywords: Hospitality, social domain, private domain, commercial domain.
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