Andrew Hale Feinstein (Assistant Professor Department of Food and Beverage Management)
William F. Harrah (College of Hotel Administration University of Nevada, Las Vegas, 4505 Maryland Parkway, Box 456022, Las Vegas, NV 89154-6022, Work: 702-895-1795, Fax: 702-895-4871, Email: firstname.lastname@example.org)
David Vondrasek (Manager Chart House Restaurants)
The purpose of this study is to gain a better understanding of the relationships between job satisfaction and organizational commitment of employees at two locations of a national restaurant chain in Southern Nevada. This study also focuses on revealing homogeneous demographic characteristics these employees exhibit that affect their satisfaction level. Research was conducted through a survey instrument consisting of demographic, job-satisfaction, and organizational commitment questions adopted from the validated Minnesota Job Satisfaction and Organizational Commitment Questionnaires. The study generated a 74.5 percent response rate from 137 employees who had worked at these two foodservice operations for more than one week. Responses from the survey were statistically analyzed with several unbalanced factorial ANOVAs, one-way ANOVAs, and stepwise multiple regression analyses. Results of the study indicate that tenure had a significant (α=.05) effect on several of the component scores for satisfaction; store location had a significant effect on the level of satisfaction with policies; and the level of education significantly affected satisfaction with recognition. Further, satisfaction with policies, compensation, work conditions, and advancement were found to have a significant relationship to organizational commitment. This research should help foodservice managers understand the relationship job satisfaction has with commitment.
Keywords: job satisfaction, organizational commitment, turnover