Dosen Program Manajemen Perhotelan, Fakultas Ekonomi, Universitas Kristen Petra
Alumnus Program Manajemen Perhotelan, Fakultas Ekonomi, Universitas Kristen Petra
At the era of the global competition, knowledge management hopefully could provide sufficiently significant contributions to human resources, particularly among the hospitality world. This research is aimed at measuring the influence of knowledge management on the performance of the employees using case studies on the front office department at the Surabaya Plaza Hotel. The outcome of this research reveals that knowledge management indirectly affects the employee’s performance, personal knowledge significantly affects job procedure, and the most dominant element of influencing the employee’s performance is technology.
KEYWORD: knowledge management, working performance, Surabaya Plaza Hotel
FULL TEXT: KNOWLEDGE MANAGEMENT- PERFORMANCE