PENGARUH KNOWLEDGE MANAGEMENT TERHADAP KINERJA KARYAWAN: STUDI KASUS DEPARTEMEN FRONT OFFICE SURABAYA PLAZA HOTEL

AUTHOR:

Natalia Kosasih
Dosen Program Manajemen Perhotelan, Fakultas Ekonomi, Universitas Kristen Petra

Sri Budiani
Alumnus Program Manajemen Perhotelan, Fakultas Ekonomi, Universitas Kristen Petra

ABSTRACT:

At the era of the global competition, knowledge management hopefully could provide sufficiently significant contributions to human resources, particularly among the hospitality world. This research is aimed at measuring the influence of knowledge management on the performance of the employees using case studies on the front office department at the Surabaya Plaza Hotel. The outcome of this research reveals that knowledge management indirectly affects the employee’s performance, personal knowledge significantly affects job procedure, and the most dominant element of influencing the employee’s performance is technology.

KEYWORD: knowledge management, working performance, Surabaya Plaza Hotel

FULL TEXT: KNOWLEDGE MANAGEMENT- PERFORMANCE

About alhusna

an ordinary woman
This entry was posted in Hotel and Tourism Management, Manajemen Perhotelan, Manajemen Sumber Daya Manusia, Personne management. Bookmark the permalink.

2 Responses to PENGARUH KNOWLEDGE MANAGEMENT TERHADAP KINERJA KARYAWAN: STUDI KASUS DEPARTEMEN FRONT OFFICE SURABAYA PLAZA HOTEL

  1. treen says:

    berkunjung ke sini. Cari alamat hotel eh ketemunya manajemen hotel. makasih.

  2. Mom in Java says:

    Wah, nyasar nie ceeritanya. Tapi nyasarnya ke tempat yang tepat kan… heee🙂

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